Conversetta terms of use

Last updated: 1 November 2026

These terms are an agreement between you and Conversetta Khomenko, Seenerstrasse 199, 8405 Winterthur, Switzerland ("we", "us"), for the Conversetta app and website. By using Conversetta you agree to them. Please also read our privacy notice and AI notice.

1. Who can use Conversetta

You must be 18 or older. You must be allowed to agree to these terms where you live.

2. What Conversetta is, and isn't

Conversetta helps you practise everyday conversations through lessons, AI practice scenes and real-world missions.

It is not therapy, counselling or medical care. It doesn't diagnose, treat or prevent any condition, and it doesn't replace a professional. If you're struggling, please talk to a doctor or mental health professional. If you're in danger, contact local emergency services right away. Support options are always available in the app.

We don't promise any particular result, such as making friends or feeling less anxious. The research page describes the studies behind the lessons; those are results from other studies, not results of Conversetta.

3. AI practice

The characters and coach are AI (see the AI notice). AI replies can be inaccurate, odd or unhelpful. Use your own judgement, especially before acting on feedback in real life. AI practice is optional; scripted practice is available without it.

4. Your account

You can use Conversetta without an account. If you create one, keep your sign-in details safe; you're responsible for what happens in your account. Tell us at support@conversetta.com if you think someone else has used it.

5. Acceptable use

Please don't:

• use Conversetta to plan to harass, manipulate, deceive or harm anyone
• try to make the AI produce sexual, hateful, violent or illegal content, or get around its safety rules
• use the buddy feature to send unwanted or abusive messages
• copy, scrape, reverse-engineer or overload the app or our servers
• use Conversetta if you're under 18, or for anyone else's account

We may pause or close an account that breaks these rules, and we'll tell you why unless the law or safety prevents it.

6. Your content

What you write or say in Conversetta (chats, plans, debriefs, reflections) stays yours. You give us permission to process it only to run the app for you, to keep it safe, and as described in the privacy notice. We don't use it to train our own AI models.

7. Our content

Lessons, characters, artwork, the origami fox and the Conversetta name belong to us or our licensors. You may use them in the app for your own personal practice.

8. Premium and subscriptions

• Free: the lessons of the foundation module, then one direction module at a time, each finished before the next (First Dates, Talking to Strangers, Body Language and Everyday Negotiation are Premium only); one AI practice chat a week, and more by watching a short video (up to 3 a day and 15 a week); three scripted practice sessions a week; and one spoken practice chat to try, once, which does not come back. Spoken chats never use the weekly chat: after the first one, each is unlocked by watching a short video (from the same 3 a day and 15 a week), while we offer that. Keeping a practice streak earns free AI practice chats too: 1 at 3 days in a row, 2 at 7 and 3 at 14 (each once per account), then 1 for every 7th day in a row after that. They don't expire and don't count towards the 3 a day and 15 a week; you can have up to 6 banked chats and earn at most 8 a calendar month. Weeks start on Monday. Allowances can change; we'll tell you in the app first. The free version shows ads: one after a lesson (not in the warm-up module) and the short videos above. There are none on safety, crisis or check-in screens, none for an hour after you have seen one, and none with Premium. How ads use your data is in the privacy notice.
• Premium: AI practice chats up to 300 a month, typed or spoken, unlimited scripted practice, replaying a moment, every module open in any order, no ads, and extra fox colours. It is sold as a monthly or yearly subscription at the price shown in the app store before you buy.
• Free trial: where offered, the trial turns into a paid subscription unless you cancel at least 24 hours before it ends. If you have notifications on, we remind you 2 days before it ends; either way the end date is shown in the app under You → Premium, and in your store settings.
• Renewal: subscriptions renew automatically until you cancel.
• Cancelling: cancel any time in your App Store or Google Play subscription settings; the app links you straight there from the Premium screen. You keep Premium until the end of the period you paid for.
• Payments and refunds are handled by Apple or Google under their terms. We can't issue refunds ourselves.
• EU and UK customers: Premium starts as soon as you buy it. By buying, you ask us to start it right away and agree that your 14-day right to cancel ends once it has started. For a refund, ask Apple or Google.
• Fair use: to keep AI practice affordable and safe, we may limit very heavy use. If we do, the app will tell you.

9. Changes and ending

We may change Conversetta or these terms. If a change matters to you, we'll tell you in the app before it takes effect. You can stop using Conversetta and delete your account at any time. We may end the service with reasonable notice, and we'll give you a way to export your data first.

10. Liability

We provide Conversetta with reasonable care, but we can't promise it will always be available or error-free. To the extent the law allows, we're not liable for indirect or consequential losses, or for what you do based on practice feedback. Nothing in these terms limits liability that can't be limited by law, including for gross negligence, intent, or death or personal injury caused by negligence. Otherwise, our total liability to you is limited to the higher of what you paid us in the 12 months before the claim and CHF 100.

11. Your consumer rights

Nothing in these terms takes away rights you have as a consumer under the law where you live.

12. Law and disputes

These terms, and any dispute about them or about Conversetta, are governed by Swiss law. The courts at our registered seat in Winterthur, Switzerland, decide disputes, unless the law where you live lets you bring a claim, or be sued, in the courts where you live. These terms don't take that right away (see §11).

We don't use arbitration: you can always go to court. If something goes wrong, please write to support@conversetta.com first, because most problems are quicker to sort out that way. That doesn't stop you from going to court.

13. Contact

Conversetta Khomenko, Seenerstrasse 199, 8405 Winterthur, Switzerland · support@conversetta.com